Question 1

If you change your mind about your purchase and the products are not defective, the undesired products may be returned to us at your cost for a refund or an exchange, provided that:

Accepted Answer

You still have the original proof of purchase (it is possible for us to find your original document, but this will increase the time it takes to refund you)
The Product was not used in any way
The Product is still in its original packaging
The Product is in a good saleable condition
The Product is not missing any parts or accessories
Products that are cut to measure, specially ordered for you, any items customised to your requirements or paint products tinted to your requirements cannot be returned, unless these items are materially defective.

Question 2

How will my money be reimbursed?

Accepted Answer

In the event of a refund, such refund will be processed as per the original method of payment, or your preferred method which is card, cash or eft. Amounts over R5000 will be refunded via EFT for security reasons.
An EFT refund can take up to three business days before it reflects in your account. 
If we refund you via an EFT, we may request verification of your bank account details. 
A back to card refund typically reflects within 3 working days in your account, however it may take up to 14 working days for your bank to process the refund and reflect in your account.

Question 3

How do I return defective products?

Accepted Answer

In the unlikely event that the Product you purchase is defective, you may return the Product within six months of the date of purchase.

If you return a defective Product we will gladly replace, refund or repair the Product according to the rules of return for that specific product.
We reserve the right to send Products for technical evaluation prior to any action taken about the defective Products.

How do I return a warranty product?
Products that are covered by a warranty will be subject to the conditions of the warranty.

Question 4

How do I return products bought online?

Accepted Answer

Products can be returned at your nearest store. See our Terms of use page. Please note that delivery charges will not be refunded.

Frequently asked questions

If you change your mind about your purchase and the products are not defective, the undesired products may be returned to us at your cost for a refund or an exchange, provided that:

How will my money be reimbursed?

How do I return defective products?

How do I return products bought online?

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